Zen Techworks FAQs

You’ve Got Questions—
Zen Techworks Has Answers

Still have questions about managed IT services or what services we provide? Don’t worry; you’re not alone.  Here are the most common questions we get and our answers:

You’ve Got Questions—
Zen Techworks Has Answers

Still have questions about managed IT services or what services we provide? Don’t worry; you’re not alone.  Here are the most common questions we get and our answers:

What are managed IT services?

Managed IT Services let you outsource specific IT operations to a specialized service provider, commonly known as a Managed Service Provider or an MSP. Managed IT services vary from vendor to vendor, but the primary responsibility is network monitoring, management and problem resolution for your network and IT systems.

Why are managed IT services important?

Companies of all sizes in all industries have growing technology needs. In order to support an increasingly complex IT environment, it’s important to partner with a company that employs experts able to help you stay up and running while remaining protected and profitable.

Can managed IT services save me money?

According to payscale.com, the median salary of one Information Technology Manager in the U.S. is $78,734, plus benefits and bonus. Zen Techworks provides an entire team of skilled IT professionals at a fraction of the cost.

How do you work with my vendors?

Zen Techworks acts as a representative of your company and works directly with your vendors. We’ll constantly evaluate solutions and negotiate with vendors to ensure you get the best services and pricing possible. Contact us today to learn more or add vendor management to your monthly plan.

Can I just call you when something breaks instead of paying a monthly fee?

The break-fix model only works if the rest of your systems are working perfectly, plus costs are unpredictable and tough to budget. For a fixed monthly fee, our tech experts not only respond to problems quickly and resolve them, but they also proactively monitor your environment to prevent problems from happening in the first place.

I’ve been struggling with my cloud phone services; do you know anything about VoIP?

Don’t worry about who you’re going to call, Zen Techworks deploys and maintains your VoIP phone system. Contact us today to learn more or add VoIP phone services to your monthly plan.

What’s the difference between outsourced and co-managed IT?

Completely outsourcing your technology services frees up your time to work on more strategic projects. We’ll focus on your IT, while you focus on your goals. With co-managed IT, Zen Techworks collaborates with your existing tech team and helps them with the tasks they don’t like to do, don’t know how to do, or simply don’t have time to do.

What region(s) do you service?

Zen Techworks provides services in the greater Seattle area, but we’re happy to expand our reach if it means helping an organization Zen their tech. Contact us today to see how best we can service your IT.

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